August 12, 2020

Guide Summary: Secrets of Word Of Mouth Marketing

Spread the word about your hot new product or company!

Word-of-mouth marketing is among the most powerful and persuasive
weapon you may use, and it won’t cost you anything! Depending on
George Silverman’s years of consulting with successful
word-of-mouth campaigns of his own customers, here is one of
the first resources on how to harness the often
underestimated power of word-of-mouth, and be heard above
the media noise.

1 . Word-of-mouth is actually the center of the marketing
universe.

2 . Just as it is untrue that this sun revolves around the
earth, marketing and advertising does not really revolve around advertising, selling, and promotions. Much of marketing actually centers around illusion-creation.

3. Word-of-mouth offers an authenticity to it since the
source is normally independent of the company, he or she is offering his or her own candid viewpoint and therefore, the marketing appears reputable.

4. Advertising is the renting of the medium to send out a
properly crafted message to a specific audience. Everything is paid for, whereas word-of-mouth is a more effective tool; and on top of that, it is absolutely free.

5. Word-of-mouth may take on a life of its own. You can find no
limits to how far-reaching it can be. Just study how quick a good joke on the e-mail circulates.

6. Studies have shown that a happy customer will tell
an average of 3 people about a product or service she
likes, and eleven people about a service or product with which she had a negative encounter.

7. Because this is the age of the Internet, e-mail, websites,
chat rooms, and video clip teleconferencing, word-of-mouth is even more vital that you businesses today than ever before.

8. The most important way by which sales can raise is by increasing the speed which decisions are made.
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Decision speed is the time it takes for your customer to look from initial awareness to passionate use and recommendation of your service or product. Simplicity, ease, and fun govern the decision process.

9. Marketing success is determined more by the time it takes for your customer to decide on your product compared to by any other single factor. Decision speed is more powerful than setting, image, value, customer satisfaction, guarantees, and even product superiority.

10. Shortening the customer’s decision cycle means your product’s benefits, claims, and claims must be obvious and compelling; information must be clear, balanced, and credible; comparisons must reveal meaningful differences, your trials should be free and simple, your evaluations, clear and basic. Guarantees should be ironclad and large. Testimonials and other word-of-mouth marketing should be relevant and believable. Delivery, teaching, and support offered must be superior.

11. A good way to spread the word on the company is to circulate true, positive stories about it. FedEx is famous for the legendary employee who hired a chopper just to deliver a package neglected on the tarmac. People love a good story, and that is the essence of word of mouth marketing.

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